Firstly the phrase 'free software' can be very misleading. A lot of people think that 'free' means that they are getting somthing for no cost and that is as far as it goes.
That is firstly an incorrect assumption and is very selfish as well.
Quote from the GNU project http://www.gnu.org/“Free software” is a matter of liberty, not price. To understand the concept, you should think of “free” as in “free speech”, not as in “free beer”.
Free software is a matter of the users' freedom to run, copy, distribute, study, change and improve the software. More precisely, it refers to four kinds of freedom, for the users of the software:
- The freedom to run the program, for any purpose (freedom 0).
- The freedom to study how the program works, and adapt it to your needs (freedom 1). Access to the source code is a precondition for this.
- The freedom to redistribute copies so you can help your neighbor (freedom 2).
- The freedom to improve the program, and release your improvements to the public, so that the whole community benefits (freedom 3). Access to the source code is a precondition for this.
If you are using 'free software' then someone has taken the time to write this software for you for no profit or gain but because they believe they are helping you. If your attitude like so many others is that 'you don't really care where it comes from as long as you don't have to pay', then that is very selfish.
Many people who use Linux / other free operating systems and pieces of software are very willing to help others. This forum for example . People posting answers here are not making money out of it but are here purely to help you because they want to see free software become something more and I don't think that derogatory comments about the Operating system or the Developers views on free software are at all appropriate as they are helping you out for nothing.
If you have experience in an area then it is very helpful if you share it rather than keeping it to yourself. On the other hand if you are new to free software ask away! and when you start to build up your knowledge, share it with others.
However if all you can do is complain about the software and the lack of help you are getting the I suggest you go and get a refund.
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